Roof Year is located on the Property Review tab in the Portal. The year prefills based on information collected in the creation of the quote.
Agents can change this year during the quote process if the year is incorrect and will see the above dialog box appear.
If the roof year needs updating after the policy is issued, then agents can request to use the work completion year as the roof year built if 51% or more of the roof has been replaced.
Before processing can occur, supporting verification of 51% roof replacement is needed. Our underwriting team will carefully review the verification provided and then determine its acceptability.
Ensure the supporting verification includes the following:
- Detailed description of the work performed
- Confirmation that all work has been completed to the agreed standards
- Date of completion
- Contact information of the roofing company
- Photos of the roof that reflect the type of material and condition of the roof
If you don't know the age of the roof, we recommend the following:
- Reach out to the customer to verify the information. If the insured is unaware of the roof year, a home inspection report, appraisal, or invoice could be used to determine the age.
- Review resources such as property assessor records, and use your best judgment to select the appropriate roof age.
For further assistance, contact us via our webform or Live Chat.