An agent can enter roof age on the Property Review tab in the Portal.
If 51% or more of the roof has been replaced, Openly will allow agents to use that completion date as the roof year built.
Before processing can occur, supporting verification of 51% roof replacement is needed. The verification provided will be carefully reviewed by our Underwriting team, who will then determine its acceptability.
Ensure the supporting verification includes the following:
- Detailed description of the work performed
- Confirmation that all work has been completed to the agreed standards
- Date of completion
- Contact information of the roofing company
- Photos of the roof that reflect the type of material and condition of the roof
If you don't know the age of the roof, we recommend the following:
- Reach out to the customer to verify the information. If the insured is unaware of the roof year, a Home inspection report, appraisal, or invoice could be used to determine the age.
- Review resources such as property assessor records, and use your best judgment to select the appropriate roof age.
For further assistance, contact us via our webform or Live Chat.