How Do I Update My Password?

From inside the Portal

1. To view your account settings, click Settings.

2. Click on the Profile tab.

 

3. Click Edit.

 

4. Complete the required fields and click Save.

5. A password must meet three requirements to be accepted as the new password:

• It must have at least eight characters

• It must have at least one special character, such as: ? . _ + ( ) \ - ! @ # $ % ^ & * [ ] { } : ; ' " < > , / | ~ =

• It must have at least one number (0-9) 

From outside the Portal

1. Type in your email address for your login and click Continue.

 

2. Click Forgot password?

3. Enter your email address and click Continue.

4. An email will be sent to the email address entered. Once the email is received, open and click on the hyperlink provided.

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5. A new page will open with a prompt to enter and confirm the new password. Click Save.

6. A password must meet three requirements to be accepted as the new password:

• It must have at least eight characters

• It must have at least one special character, such as: ? . _ + ( ) \ - ! @ # $ % ^ & * [ ] { } : ; ' " < > , / | ~ =

• It must have at least one number (0-9)

For further assistance, contact us via our webform or Live Chat.

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