If you have forgotten your password or need to set a new one, you can easily request a password reset link from the Agent Portal login screen.
How to Reset Your Password
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Go to the Agent Portal login screen, enter your email address, and click Continue.
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Click Forgot password to proceed.
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Re-enter your email address and click Continue. Check your inbox for a password reset email and click the link inside.
- A new page will open with a prompt to enter and confirm the new password. Click Save.
Password Requirements
Your new password must meet all of the following criteria:
- Length: At least 12 characters
- Character Types: A mix of uppercase letters, lowercase letters, and numbers
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Special Characters: At least one special character (such as
?,.,_,+,!,@,#,$,%,^,&, ) - Repeated Characters: No more than two identical characters in a row (for example, avoid "aaa")
Using an Incorrect or Outdated Email Address?
- If the email isn't recognized: Double-check for typos in the email address you entered.
- If you no longer have access to the email on file: You will not be able to receive the reset link. Contact your Agency Admin to update your email address in the Team settings of the Agent Portal, or reach out to our Support team for assistance.
For further assistance, contact us via our webform or Live Chat.