When you enter information into the Applicant tab, Openly uses third-party vendors to gather credit and loss history reports. These reports help us determine a client's eligibility and, most importantly, directly impact their final pricing. If the information from a report causes a higher premium or causes the quote to be declined (known as an "adverse action"), the Fair Credit Reporting Act (FCRA) requires us to notify the applicant. This notification is called an FCRA Notice.
FCRA Letter Recipients
An FCRA notice is automatically sent to the primary applicant whenever an adverse action occurs.
If a client has questions about the information in the reports that impacted their rate or eligibility, they must contact the reporting agencies directly to review or dispute their records. Openly cannot alter or see the specific details inside these consumer reports.
Contact Information for Reporting Agencies
To help your client get support with their reports, please provide them with the contact information for the relevant vendor below:
Loss History Reports (Verisk)
If the pricing or eligibility impact was due to claims or loss history, the client should contact Verisk:
- Website: fcra.verisk.com
- Phone: 1-800-709-8842
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Address: ISO Consumer Inquiry Center, Attn: Verisk Analytics
1000 Bishops Gate Blvd, Suite 300
P.O. Box 5404
Mt. Laurel, NJ 08054-5404
Consumer Credit Information (TransUnion)
If the pricing or eligibility impact was due to credit history, the client should contact TransUnion:
- Website: www.transunion.com
- Phone: 1-800-645-1938
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Address: TransUnion, Consumer Disclosure
P.O. Box 1000
Chester, PA 19022
Additional Resources
To learn more about consumer rights and the Fair Credit Reporting Act, visit the FTC Legal Library.
For further assistance, contact us via our webform or Live Chat.