Openly integrates with EZLynx® to streamline your quoting workflow. This FAQ covers common questions regarding the setup, security, and troubleshooting of the Openly and EZLynx® integration.
Availability and Requirements
EZLynx® Rater integration is not available in all locations. Openly currently supports the EZLynx® integration in the following states:
| Status | States |
|---|---|
| Available | AL, AZ, CT, GA, IL, IN, KS, KY, ME, MA, MS, MO, NH, NM, OH, OK, OR, PA, SC, TN, UT, VA, WI. |
Common Questions
Why does Openly require agents to set up EZLynx® with an Access Key?
- An Access Key enables secure communication between Openly’s system and third-party rating systems like EZLynx®.
- Individual Accountability: Each agent must generate their own unique key to associate with their Openly credentials.
-
Quote Tracking: This unique identifier helps us accurately track and identify exactly which agent created a specific quote.
Why can't I see my Access Key?
- To ensure maximum security, your Access Key has limited visibility after it is generated. Think of it like a highly secure credential. Unlike typical passwords used every time you log into an account, your Access Key is a one-time setup tool only required when initially linking Openly to EZLynx®.
Lost your key? If you accidentally close the window before copying your Access Key, or if you lose it later, simply click the Delete Key button in your Openly Portal to generate a brand-new one.
Why did I receive an error message in EZLynx® for Openly?
- If you encounter an error message in EZLynx® while attempting to quote Openly, it is typically due to missing information:
- Missing SSN: Openly often requires the last four digits of the customer’s Social Security Number (SSN) to process the rater request.
- The Workaround: If you do not have the applicant's partial SSN and want to run the quote without it, you must complete the quote directly within the Openly Agent Portal rather than through the rater.
Additional support
Because this integration involves third-party software, the Openly Customer Experience Team has limited visibility. If the steps above do not resolve your issue, please contact your Agency Admin or EZLynx Support