The Openly team is here to support your agency—explore the directory below to connect with us quickly via live chat, phone, or email.
- Hours of Operation: Monday through Friday, 9:00 AM – 8:00 PM ET
- Live Chat & Webform: Access directly through the Agent Portal or Openly Help.
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Phone: (888) 808-4842, Option 1
Department Directory
General Policy & Underwriting Inquiries
For general policy management or standard underwriting questions, reach out to our Customer Experience Team via live chat, webform, or phone at (888) 808-4842 (Option 1).
Licensing & Appointments
To add or update a state license or inquire about appointments to write business in covered states, please contact our Appointments team.
- Email: appointments@openly.com
Inspections
For all underwriting inspection questions, concerns, or document submissions, contact our Underwriting team.
- Email: inspections@openly.com
Billing
For billing, payments, and fees, contact our Billing team.
- Email: billing@openly.com
- Phone: (888) 808-4842, Option 1
Claims
For active claims, specific adjuster contact details are available on the Claims tab in the Agent Portal.
- Email: claims@openly.com
Agency Success Team
To connect with your dedicated Agency Success Partner for onboarding or growth support, contact Customer Experience via chat, webform, or phone at (888) 808-4842 (Option 1).
Service Level Agreements (SLAs)
We aim to resolve 90% of inquiries, requests, and transactions within the target timeframes detailed below.
Initial Response Times
- Live Chat: Within 2 minutes during operating hours.
- Phone Calls: Within 20 seconds of entering the agent queue during operating hours.
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Email & Webforms: Within 8 business hours.
Transaction Processing Timetable
| Request Type | Target Turnaround |
|---|---|
| Mortgagee Bill | 1 business day |
| Change of Mortgagee | 1 business day |
| Policy Effective Date Changes | 1 business day |
| Non-Premium Bearing Endorsements | 1 business day |
| Premium-Bearing Endorsements |
Proposal creation: 1 business day Processing: 0.5 business day |
| Policy Cancellations | 1 business day |
Escalation Notes
- General Escalations: Technical issues with the portal or raters (e.g., EZLynx®) and leadership reviews are targeted for completion within 1 business day.
- Underwriting Escalations: Complex underwriting scenarios, specialized coverage evaluations, or complex risk reviews require additional analysis and may take multiple business days to process.