How Do I Make a Payment in the Portal?

Agents can pay a policy with the Pay Balance feature. Here's how:

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  1. Search for the policy and click Manage.
  2. If you see a full payment is due within the Billing area, then click Pay Balance.
  3. Click on either Credit/Debit Card or EFT as the Payment Method, then click Select.
  4. Enter the payment information, then Continue.

You will receive confirmation of the payment, which acts as the receipt. You can print screen to receive a copy or take down the information for the policyholder. Please know that we are working towards the ability to create a copy of the receipt for ease of use as quickly as possible. 

Making a payment does not reinstate a policy. For assistance completing a policy reinstatement, please contact us via webform or live chat.

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