How Do I Send an ePay Link?

Agents can send a one-time, secure ePay link directly to the insured via email or text. Here's how:

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  1. Search for the policy and click Manage.
  2. Within the Billing area, click Pay Balance and choose ePay Link.
  3. Click on Contact Method and choose either Email or Text/SMS from the drop-down menu. 
  4. Enter the email address or the phone number, and click Send.
  5. A confirmation that the ePay link was sent successfully will appear at the bottom of the screen.

An ePay link is only useable for seven days, and links cannot be forwarded from the original email address to another. For information about each payment method, including applicable fees, see our article, What Payment Methods Do You Accept?

Making a payment does not reinstate a policy. For assistance completing a policy reinstatement, please contact us via webform or Live Chat.

Directions on how to complete the payment, depending on the link type, are attached below.

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