What is Openly's Managed Repair Program (MRP)?

Openly's Managed Repair Program (MRP) provides policyholders an efficient and reliable repair experience after a covered loss. We partner with a network of pre-qualified, licensed restoration and repair professionals throughout the country.¹ These partners specialize in a variety of services, including:

• Property restoration
• Electronics repair
• Water mitigation
• Contents repair and restoration
• Tree removal
• Total loss inventory
• Textiles restoration

Program benefits

Openly's Managed Repair Program provides:

• Faster claim resolution: Our vetted network facilitates swift response times and efficient repairs, reducing claim processing time.
• Lower claims cost: Water mitigation claims leveraging an MRP partner have shown a 42% reduction in claim costs–supporting a more favorable loss ratio.²
• Higher customer satisfaction: Policyholders that utilize an MRP partner report a 30% higher claim satisfaction on average.³
• Warranty: Our partners offer a warranty on all work performed.
• Direct payment: By paying MRP partners directly, Openly streamlines the repair process and reduces the upfront financial burden for policyholders.

How it works

When filing a claim with Openly, policyholders can choose to use our Managed Repair Program, which connects them with licensed, qualified contractors to handle necessary mitigation and repairs. We currently offer mitigation services during First Notice of Loss (FNOL), via phone or online, and additional services, such as restoration and repair, following claim acceptance and assessment of damage.

For example: In many cases of water damage, adjusters can have mitigation specialists dispatched within four hours to prevent further loss. Additionally, contents restoration specialists can be engaged to salvage personal belongings and furniture. Once vendor needs are identified (e.g., fire contents restoration, general contracting), network providers will contact the policyholder to schedule appointments. A dedicated vendor point of contact will also be assigned.

Our partner network

Our program includes the following vendors:

¹Availability of service providers may vary based on the location of the property.

²Reduction in mitigation claims costs data is based on a review of 248 claims paid in February, March and July 2024.

³Claim satisfaction data is based on a survey of all policyholders with claims closed between January 1, 2024 and July 31, 2024.

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