What Should I Know About Renewal Business in Oklahoma and Pennsylvania?

Anticipated on January 21, 2025, Openly will begin transitioning expiring Oklahoma policies to our fronting carrier partner, MS Transverse. Then, on February 10, 2025, we will begin transitioning qualified Pennsylvania policies.

Timeline and important information:

All policyholders will be sent a Non-renewal Notice by mail 68 days before their Clear Blue policy expires. The notice will state that they are being offered a new policy with MS Transverse. Agents will also receive a copy of the notice.

The policy offering will follow 60 days before the policy expiration via mail or email, depending on the policyholder's preference for document delivery. Thirty days later, a letter will remind the policyholder of the actions required to accept the policy.

If your client is billed directly, they should submit payment to Openly with the new policy number found on their policy documents, beginning with TCPN. If the premium is billed to the mortgage company, the lender will be informed of the change in policy number.

If a policy received payment before its effective date but was canceled due to a missing signed application, it is eligible for reinstatement within a 10-day grace period from the effective date. To request reinstatement, contact our Customer Experience Team.

Policies expiring and receiving a new offer with MS Transverse will not appear on the Renewals Dashboard. You can view and manage these policies by clicking on the expiring Clear Blue policy within the Agent Portal. Seven days after the date on the Non-renewal Notice, a blue banner will display with the new MS Transverse policy number.

What actions will be required to accept the policy:

Signed Applications: All MS Transverse policies (new business and existing business transitioning fronting carriers) require a signed application.

Policyholders are informed of this requirement in the Welcome Letter of their policy packet.

For new business: The application must be received within ten (10) days after the policy effective date.
- If the application is not received, a cancellation with 30 days' notice will be issued.
For renewal business: It must be returned the day before the policy effective date, at the latest. Policyholders will receive a 30-day reminder regarding the signed application.
- If the application is not received, the policy will be canceled flat on the effective date.
Policyholders who receive policies via email will also receive an application from DocuSign via email. Once executed, the application will automatically upload into the Portal under the policy's "Documents" tab.
Mailed policies will include an application. The policyholder must sign and submit it to their agent for processing.
If your client would like to change their preferred delivery method, then make your request using our webform or by contacting us via live chat. Changing the delivery method could have an impact on the premium amount.

Autopay Re-enrollment: If your client was previously set up on autopay, they have been instructed to contact your agency to reauthorize their payment information and make a payment for the new policy offering. They are also being sent an invoice directly, which they can pay and forgo re-enrolling in autopay.

To re-enroll your client on autopay, you must change the payment method to either EFT or credit card in the Portal and process the payment.
- An authorization form will then be sent to them via mail or email, depending on their document delivery preferences.
- If the insured receives the form electronically, it will automatically upload to the Portal once completed.

For further assistance, contact us via our webform or Live Chat.

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