To check payment status during a non-payment cancellation period, agents can refer to the "Billing" tab in the Portal.
If full payment for New Business, Premium-Bearing Mid-Term Adjustment, or Renewal premiums isn't received 7 days before the due date, the Openly Billing Team will send a reminder to the Agency of Record's notification email.
Failure to make payment by the due date will result in the policy entering a 30-day pre-cancellation state. The official pre-cancellation notice, which includes the exact cancellation date for non-payment, will be generated and can be found in the "Documents" tab. A "Pending Cancellation: Non-Pay" status flag will also appear on the policy in the Portal. It's important to note that premium-bearing endorsements that increase the premium cannot be made until the outstanding balance is paid.
Coverage will cease on the date specified in the Cancellation Notice documentation, and will not be reinstated until payment and any necessary documentation are received.
For example, the payment due date for policy BQ01-EXAMPLE is 10/20/2025:
| Date | Action |
| 10/13/2025 | Payment Due Reminder sent to agent and agency. |
| End of business day 10/20/2025 | Precancel Notice sent to agent, policyholder, and mortgagee. A Pending Cancellation: Non-Pay status flag appears on the policy in the Portal. |
| 11/19/2025 | Cancellation Notice sent to policyholder and agent. |
More information about Openly's renewals process can be found here.
For further assistance, email us at billing@openly.com.