Openly's Managed Repair Program (MRP)?

Openly’s Managed Repair Program (MRP) connects policyholders with a nationwide network of pre-qualified, licensed restoration and repair professionals. This program is designed to deliver an efficient, high-quality repair experience following a covered loss while minimizing disruption and upfront expenses.

Need Immediate Assistance? For emergency mitigation or fast-track vendor dispatch, contacting the Openly Claims Team directly via phone at (888) 808-4842 (Option 2) or by email at claims@openly.com is generally the fastest method to initiate services.

Program Services

Depending on the nature of the loss and regional vendor availability, Openly's MRP network can assist with a wide range of specialized services:

• Water Mitigation: Urgent water extraction, drying, and structural dehumidification.
• Property Restoration & General Contracting: Rebuilding and structural repairs.
• Roofing: Inspect and repair damage to the roof and gutters.
• Contents Repair & Restoration: Salvaging personal belongings and furniture.
• Electronics Repair: Evaluating and restoring damaged electronic devices.
• Textiles Restoration: Specialized cleaning for clothing, soft goods, and fabrics.
• Tree Removal: Emergency clearing of trees or debris impacting covered structures.
• Total Loss Inventory: Detailed cataloging and evaluation of unrecoverable items.

Note: Specific service provider availability varies depending on the property location.

Key Program Benefits

• Faster Claim Resolution: Vetted network partners facilitate swift response times, helping complete repairs more efficiently and shorten overall claim timelines.
• Higher Customer Satisfaction: Policyholders who choose an MRP partner report an average of 30% higher claim satisfaction based on 2024 policyholder surveys.
• Workmanship Warranty: *Network partners generally offer a warranty on work performed, providing added peace of mind.
• Direct Partner Payment: Openly typically pays MRP partners directly, eliminating or significantly reducing upfront out-of-pocket costs for policyholders (aside from any applicable policy deductible).

*Warranty details vary and some restrictions may apply. Contact the MRP partner for specific warranty information.

How the MRP Process Works

1. Selection at First Notice of Loss (FNOL): Depending on the loss, policyholders or agents can opt into the Managed Repair Program when initially filing a claim online or over the phone.

2. Rapid Mitigation Dispatch: For emergency situations adjusters can frequently coordinate mitigation specialists to arrive within four hours to prevent secondary loss. 

   

    

3. Assessment & Scheduling: Following claim review and loss assessment, specialized vendors (e.g., contents, fire restoration, or general contractors) reach out directly to schedule appointments.
4. Dedicated Point of Contact: Vendors generally assign a dedicated contact person to guide the policyholder through each phase of the restoration process.

Partner Network Directory

The following preferred partners frequently provide MRP services across our covered territories:

Contact & Assistance

For urgent claims questions, vendor dispatch requests, or program inquiries, reaching out directly to Claims remains the quickest route for resolution:

• Phone: (888) 808-4842 (Option 2)
• Email: claims@openly.com
• Agent Portal / Online: Connect via the webform  or Live Chat

The above is meant as general information. This information does not modify any provisions, limitations, or exclusions expressly stated in any insurance policy. Descriptions of all coverages and other features on this page are necessarily brief; in order to fully understand the coverages and other features of a specific insurance policy, we encourage you to read the applicable policy. Whether an accident or other loss is covered is subject to the terms and conditions of the actual insurance policy or policies involved in the claim. References to general claims handling steps, average or typical premiums, amounts of losses, deductibles, costs of coverages/repair, etc., are illustrative and may not apply to your situation.

MRP partners may not be available in all areas. Claimants are not obligated to use MRP.