A mortgagee is a lender or financial institution that holds a financial interest in an insured property. Mortgagees generally receive standard protections under a policy, which typically include:
- Property Coverage: Protection for the main dwelling and other structures to safeguard their financial interest in the property.
- Policy Updates: Advance notice if the policy is canceled, non-renewed, or significantly altered.
- Claim Payments: Inclusion as a co-payee on claim settlement checks.
Update Mortgagee Details
Updating mortgagee details on an in-force policy takes just a few steps:
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Search for the policy and click View.
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Select Policy Actions and choose Change Endorsement. Set the effective date for the change (must not be in the past) and click Create.
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In the Parties section, update the mortgagee details as needed:
- Edit or Replace: Click Edit, update the details, and click Save.
- Add Additional: Click the + (plus sign) icon, enter the new information, and click Save.
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Delete: Click Delete.
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Confirm your selection by selecting Yes, update.
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Click Issue once you confirm all details are accurate.
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Select View Documents if you wish to review the updated policy files.
Note: If you remove a mortgagee that was set as the policy's primary payment method without providing a replacement, the Agent Portal will prompt you to choose an alternative payment method before finalizing the transaction.
For more information regarding other insured parties, including legal entities, additional insureds, other household members, and more, visit Insured Parties.
For further assistance, contact us via our webform or Live Chat.
The above is meant as general information. This information does not modify any provisions, limitations, or exclusions expressly stated in any insurance policy. Descriptions of all coverages and other features on this page are necessarily brief; in order to fully understand the coverages and other features of a specific insurance policy, we encourage you to read the applicable policy. Whether an accident or other loss is covered is subject to the terms and conditions of the actual insurance policy or policies involved in the claim. References to general claims handling steps, average or typical premiums, amounts of losses, deductibles, costs of coverages/repair, etc., are illustrative and may not apply to your situation.