Ask the policyholder to complete and sign either a Lost Policy Release (LPR) or the Openly Cancellation Request Form (attached below) for policies that must be canceled.
When returning the request documents to us via our webform, include the new mailing address, if there is one.
The cancellation documentation should not be uploaded to the Documents tab in the Portal, as it is not monitored for processing.
We cannot process a cancellation on the date the policy is set to non-renew. These policies will be visible in the Portal's Non-Renewal Dashboard. After the expiration date, the Pending Non-Renewal status changes to Non-Renewed. The documentation received afterward should serve as confirmation of policy cancellation.
For further assistance, contact us via our webform or Live Chat.